Technician Research & Compatibility Check Service
Accurate answers. Fast turnaround. Low, GST-inclusive fee.
Do you need to know whether a stand, bracket, part, cable or accessory will fit your specific model? Many products look similar, have multiple revisions, or require exact measurements before buying. Our technician will do the research for you so you can purchase with confidence.
Why this service exists
- We receive a large number of enquiries every day that require our staff to:
- Look up product specifications
- Compare photos or measurements
- Research discontinued or uncommon models
- Confirm compatibility across brands
- Match parts, screws, mounts, cables or adaptors
These enquiries require time, and many do not lead to a purchase — especially when items are available from multiple retailers. To support fair wages for staff and maintain high-quality service, we now offer this dedicated technician service for a small fee.
How it works
1. Submit the information of product or model you want checked
2. Provide photos and measurements where required
3. Our technician researches and verifies compatibility
4. You receive a clear, accurate answer via email
5. If the item is compatible, you can purchase confidently
Pricing (GST included)
We offer tiered pricing to keep costs fair and minimal:
Basic Enquiry – Minimal Fee
- For quick checks such as:
- Speaker stand fitment
- Mounting plate compatibility
- Simple measurement checks
- Basic product research
- Identifying correct cable/plug type
Advanced Enquiry – Scaled Fee
- For enquiries requiring deeper investigation, such as:
- Older or discontinued models
- Multi-speaker / multi-accessory setups
- Complex measurement verification
- Cross-brand compatibility research
- Identifying obscure or unlabelled parts
You’ll be able to select the level needed when purchasing the service.
Important Notes
- Non-refundable: This is a paid research service covering technician time
- GST included (businesses may claim it back)
- The fee is for the research, not the product purchase
- If further research is required, you’ll be advised before any extra fee is charged
Why choose us?
- Accurate advice from real technicians
- Fast turnaround
- Measurements checked properly
- Avoid buying the wrong product
- Support staff fairly under Australian labour requirements
