Returns Policy
If you believe there is an issue with an item you have purchased, please notify us so we can resolve it for you as soon as possible. If you have any concerns, you can contact us directly via email at info@manicmusic.com.au or by phone on 04 5555 1974 during business hours. Monday to Friday from 10am to 6pm excluding Public Holidays.
Warranty returns for service, repair or replacement will be accepted if:
The product is faulty or is not of acceptable quality
The product is not fit for its advertised purpose
The product does not match the description
Please note: if any item is not returned in original condition, or is returned with any part of the packaging missing, we will not be able to offer an exchange or refund.
Faults as above must be notified and returned within 30 days of receipt. For warranty service or repairs you may need to return the item to the supplier directly for service, repair or replacement.
As mentioned briefly above, please note that warranties only apply to manufacturing defects. Issues found to be the cause of misuse, neglect, damage, tampering with internal components or using products outside of their designated applications may render the warranty void.
Returns policy. It's the customer's responsibility to return items back to us (associated shipping fees are not refundable). Returns must include any products bundled with the purchase (such as bonus items, vouchers etc).
Returns are accepted only once you have received a Return Authorization Number. Please contact us at info@manicmusic.com.au to book a Return Authorization Number if your purchase is eligible for a return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Change of mind
Please choose carefully as refunds are not provided if you have just changed your mind, made a wrong choice or just found the product cheaper elsewhere. We recommend you carefully review any orders before completing your purchase. Please note for health and safety reasons we are unable to refund personal contact items such as Headphones, earphones and microphones.
Order cancellations
Please note after purchase from the online store, order cancellation fee will apply if you have just changed your mind, made a wrong choice or just found the product cheaper elsewhere and would like to cancel your order. We encourage you to call in and check stock availabilities as online stock may be advertised on several platforms. If stock availablility is not confirmed prior to purchase, we will endeavour to supply the item after restocking at the earliest available date. For Orders where stock availability is not confirmed prior to purchase, an order cancellation fee is applicable. As you woud appriciate and we are grateful Australia is a large country hence the order cancellation fee will also apply on larger goods to remote areas and all items wherein it is mentioned in the description that the shipping fee at checkout is an estimate only. The order cancellation fee is capped at our exact cost only for the transaction related fees charged to us and will vary according to the bank and payment method chosen by the customer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@manicmusic.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@manicmusic.com.au
RESTOCKING FEE – Please bear in mind that if you change your mind and your returned item can no longer be sold as brand new a 10%-30% restocking fee will apply.
