At Manic Music we only collect personal information that is necessary for us to conduct our business as a supplier of goods. The personal information we collect will include information you give us when you place an order for the purchase of goods we supply. This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction. We may also collect some information from you when you use this website. Your use of the information and services available through our website will determine the type of information that we collect about you. The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form while placing an order, or information you provide to us when you send us an email. Please note: we will record your email address if you send us an email.
We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the goods that you have requested, or otherwise to enable us to carry out our business as suppliers of goods. We will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect. We may also use your personal information to provide you with information about other services offered by us. Please let us know If you would prefer not to receive promotional or other material from us, we will respect your request. We do not engage in unsolicited telephone or email marketing.
In most cases you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles. Requests for access to your personal information should be directed to the Privacy Officer by emailing us or by writing to us at our postal address. In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity. We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.
If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date.
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. Personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. We take all necessary measures to ensure the security of hard-copy information.
Once your transaction is finalised, both the electronic and hard-copy information is securely archived. After a period of 7 years both the electronic and hard-copy information is destroyed. If you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us by email, fax or post: